Privacy Policy

This Privacy Policy describes how TMark Plumbing Rochester ("we," "us," or "our") collects, uses, and shares information when you visit our website, call us, or request service. By using our website or services you agree to the practices described below.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, phone number, email address, and service address when you book service or contact us.
• Details about your AC, HVAC, or plumbing system and the issue you are experiencing.
• Payment information, processed by our third-party payment processor.
• Communications you send to us (calls, texts, emails, form submissions).

We also automatically collect limited technical information when you visit our website, including IP address, browser type, pages viewed, referring URLs, and approximate location, via cookies and similar technologies.

2. How We Use Your Information

• To schedule, dispatch, and perform service appointments.
• To respond to inquiries, send appointment reminders, and follow up on completed work.
• To process payments and maintain service records.
• To improve our website, marketing, and customer experience.
• To comply with legal obligations and enforce our terms.

3. Call Tracking and Recording

We use call tracking technology to measure marketing effectiveness. Calls may be recorded for quality assurance and training purposes. By calling us you consent to call recording where permitted by law.

4. Cookies and Analytics

We use cookies and analytics tools (such as Google Analytics) to understand how visitors use our website. You can disable cookies through your browser settings, but parts of the site may not function properly without them.

5. How We Share Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate our business (scheduling, payments, hosting, analytics).
• Law enforcement or regulators when required by law.
• A successor in interest in the event of a merger, acquisition, or sale of assets.

6. Data Retention

We retain customer and service records for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us using the information below. You may opt out of marketing emails or texts at any time by following the unsubscribe instructions or replying STOP.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

TMark Plumbing Rochester
2115 NY-14
Geneva, NY 14456
Phone: (585) 542-7414